Australian Shipping
• All transactions are processed in Australian Dollars (AUD$)
• We offer FREE postage and handling for all orders over $99.99
• Orders of $99.99 or under will incur a postage and handling fee of $12.95 (includes signature on delivery)
• There is also an Express Post option of $18.95 (includes signature on delivery)
• A signature will be required on receipt of all orders delivered unless specified in the comments
• If you are not home when delivery occurs a calling card will be left and your order will be made available for collection at a nearby Postal Office
• If you choose not to have a signature on delivery and you have requested the item/s to be left unattended we will not be held responsible to any loss or theft that has occurred
• You cannot order any bikes online and we will not ship any bikes so please do not ask
Order Processing
• Where possible we will dispatch orders the same day
• If your order cannot be dispatched the same day it will be sent the following business day
• Orders placed on on the weekend will leave on the following Tuesday due to our store hours
• If there is a delay in processing your order we will notify the customer via phone call or email with an updated dispatch date
Shipping Times
• Delivery times will vary depending on your location though you can expect to receive your goods within 2 to 10 business days from dispatch date
• Please note some remote locations may take longer than 10 working days
• If you believe you have not received your order within reasonable time frame please inform us so that we may follow it up
International Shipping
We are only shipping to Australian customers only with an Australian address and will not ship any item internationally. We are sorry for any inconvenience this may cause though we encourage people to support their local businesses and country of residency.
Returns Policy
If for any reason you have made the wrong selection or your goods are not suitable you may return them for a refund within 7 days of receiving your goods minus any shipping costs that we incurred. A restocking fee of 15% of the purchase price will incur for all returned items. If the product had free shipping, the customer will have to pay for the initial shipping cost of goods that we incurred. Please note we will only accept returned goods if they are in their original packaging and wrapping/boxing from us and have not been opened or damaged in any way shape or form. If the goods are not in their original packaging (our wrapping/boxing) and have been opened or damaged in way shape or form a refund will not be given. All costs associated with returning the goods to our store is the responsibility of the customer. Please contact us within 7 days upon delivery of the goods if you wish to initiate a return. Anything over 7 days after receipt of the goods a refund will not be permitted.
Warranty
We highly recommend any parts be fitted by trained mechanics or a competent person in accordance with the manufacturer’s specifications as your warranty could and may be voided for incorrect installation or incompatible parts being used. We cannot and will not be held accountable or liable for any damage occurring to your bicycle or warranties being voided whilst fitting parts that are not fitted by us in-store. All product information including but not limited to product details, specifications and suitability of use are provided with the best information we have available at time of upload. We do not take any responsibility for mistakes made during publishing of our website though if you are unsure about any of our products please do not hesitate to speak with a member of our staff who will be able to assist you. All goods supplied are covered by the normal manufacturer’s warranty. If an item has failed that you believe should be covered for under a warranty claim, please contact us immediately. Please note that with all warranty claims we will need to engage the manufacturer or wholesaler directly and the item inspected before we can proceed any further with either a repair or replacement.
