Refund & Returns
Returns
Thank you for shopping with us. We hope you are satisfied with your purchase. However, if you need to return an item, the following terms and conditions apply:
1. Return Eligibility
- You may return an item for a refund within 7 days of receiving your order.
- All returns must be in their original condition, unopened, and unused. Items that do not meet these criteria will not be eligible for a refund.
- If an item has been opened/fitted/damaged packing the refund will not be provided.
2. Return Process
- To initiate a return, please contact our customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number.
Once you receive your RMA number, please securely package the item(s) and include the RMA number inside the package. - Ship the return package to the address provided by our customer service team.
3. Returned Item Shipping Costs
- Customers are responsible for paying the return shipping costs.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refunds will not be provided if we do not receive the item.
4. Restocking Fee & Initial Shipping Costs
- A 15% restocking fee will be deducted from your refund. This fee helps cover the costs associated with processing returns.
- If the item was delivered with free shipping, customers will also be responsible for the Australia Post shipping costs incurred by George’s Bike Shop Balcatta for the initial order.
5. Refunds
- Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.
- If the return is approved, a refund will be issued to the original payment method within 7 business days, minus the restocking fee and original shipping costs (if applicable).
6. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund and place a new order for the desired item.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the item. We will arrange for a replacement or refund, including shipping costs, at no additional charge to you.
8. Changes to Return Policy
- We reserve the right to update or change our Return Policy at any time. Changes will be posted on this page.
9. Contact Us
- If you have any questions about our return policy, please contact us at [email protected]
